Privacy Policy
Healthedly Insurance Services, LLC
Last Updated: August 2026
Healthedly Insurance Services, LLC (“Healthedly,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit healthedly.com, submit information through our website, communicate with us, request information about insurance products or services, or otherwise interact with Healthedly.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone or mobile number
- Mailing address
- Information related to insurance products or services in which you have expressed interest
- Information submitted in connection with an insurance inquiry, quote, application, enrollment, or service request
- Communication preferences
- Information submitted through website forms, registrations, surveys, or other interactions
- Any other information you voluntarily provide
Depending on the insurance product or service requested, additional information may be collected when reasonably necessary to assist with your request, application, enrollment, or other insurance-related services.
We may also automatically collect certain technical and usage information, including:
- IP address
- Browser and device information
- Operating system
- Referring website
- Pages visited
- Website interactions
- Cookies and similar technologies
- General website usage information
We encourage users not to submit highly sensitive information through general website contact forms unless specifically requested through an appropriate process.
2. How We Use Your Information
We may use personal information to:
- Respond to inquiries and requests
- Provide information about health insurance, life insurance, and related products and services
- Assist with insurance quotes, applications, enrollments, or service requests
- Connect you with an appropriately licensed insurance agent or representative
- Provide customer service and support
- Communicate enrollment information, deadlines, reminders, and updates
- Send communications you have requested or consented to receive
- Improve our website, services, and customer experience
- Analyze website traffic and usage
- Maintain appropriate business and compliance records
- Prevent fraud, misuse, or security incidents
- Comply with applicable legal and regulatory requirements
Healthedly does not sell or rent your personal information.
3. Insurance-Related Information
Healthedly Insurance Services, LLC provides information and services relating to health insurance, life insurance, and other insurance products or services that may be available through Healthedly and/or licensed insurance agents.
Insurance product availability, eligibility, premiums, benefits, coverage, limitations, exclusions, and terms may vary based on the applicable insurance carrier, product, location, eligibility requirements, and individual circumstances.
Submitting information through our Website does not guarantee eligibility, enrollment, coverage, benefits, premiums, or issuance of an insurance policy.
Insurance coverage is subject to the applicable insurer’s terms, conditions, eligibility requirements, underwriting requirements where applicable, and applicable law.
4. Cookies & Tracking Technologies
Healthedly may use cookies, pixels, analytics tools, and similar technologies to support Website functionality, improve user experience, analyze Website traffic, understand user interactions, and measure marketing effectiveness.
Cookies are small data files stored on your browser or device.
Depending on the tools used on our Website, cookies and similar technologies may include:
- Necessary cookies
- Functional cookies
- Analytics cookies
- Marketing and advertising cookies
Some third-party service providers, analytics platforms, or advertising platforms may use cookies or similar technologies in connection with our Website.
Where applicable, you may manage cookie preferences through our Website’s cookie consent tools or through your browser settings.
Disabling certain cookies may affect Website functionality.
Mobile information and SMS opt-in data will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.
5. Information Sharing
Healthedly does not sell or rent personal information.
We may disclose certain personal information when reasonably necessary to:
- Licensed insurance agents or representatives assisting with your request
- Insurance carriers when necessary to provide requested insurance-related services
- Service providers that support our business operations
- Website hosting and technology providers
- Customer relationship management platforms
- Analytics and advertising service providers
- Customer service providers
- Professional advisors
- Contractors and consultants
- Government agencies, regulatory authorities, courts, or law enforcement when required by law or legal process
- Protect Healthedly, our users, clients, agents, business partners, or others from fraud, misuse, security threats, or unlawful activity
Information may also be disclosed when you direct or authorize us to do so.
Service providers may receive information only as reasonably necessary to perform services on our behalf and are expected to appropriately protect information they receive.
Mobile & SMS Information
Mobile information and SMS opt-in data will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.
SMS consent information may be provided only to operational service providers that assist us with operating and delivering our messaging program, such as telecommunications providers, messaging platforms, and technology vendors, solely as necessary to provide those services.
6. SMS & Text Messaging Privacy
If you affirmatively opt in to receive SMS/text messages from Healthedly Insurance Services, LLC, we may collect and use your mobile phone number and related consent records to provide communications you have requested or consented to receive.
Messages may include:
- Information about health or life insurance products and services
- Responses to inquiries
- Quote or plan information
- Enrollment reminders and updates
- Appointment or follow-up reminders
- Customer support communications
- Service-related notifications
- Promotional communications when you have consented to receive them
- Other communications consistent with the consent you provide
Information Collected
When you opt in to SMS communications, we may collect:
- Mobile telephone number
- Opt-in method
- Date and time of consent
- Consent records
- Message delivery information
- SMS responses and interactions
- STOP and other opt-out requests
- HELP requests
We may retain appropriate records when reasonably necessary for customer service, business operations, security, or compliance purposes.
Use of SMS Information
SMS-related information may be used to:
- Deliver messages you requested or consented to receive
- Respond to inquiries
- Provide insurance product or service information
- Communicate enrollment or service updates
- Provide customer support
- Send promotional communications when you have consented to receive them
- Process STOP and HELP requests
- Maintain consent and opt-out records
- Operate our SMS messaging program
- Satisfy applicable legal and compliance requirements
Sharing of SMS Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except operational service providers assisting with message delivery.
Operational service providers may include telecommunications providers, messaging platforms, and technology vendors that assist Healthedly with operating and delivering its SMS messaging program.
These operational service providers may process mobile information only as reasonably necessary to provide messaging and delivery services on our behalf.
Consent
SMS/text messages are sent after you provide applicable affirmative consent.
When consent is collected through our Website using an SMS consent checkbox, the checkbox is not pre-checked or pre-selected. You must affirmatively select the checkbox to provide consent.
Consent to receive SMS/text messages is not a condition of purchase.
Message Frequency & Rates
Message frequency may vary. Message and data rates may apply.
Opting Out
You may opt out of receiving SMS/text messages at any time by replying STOP to a message from Healthedly.
After submitting a STOP request, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive messages through the applicable messaging program unless you subsequently opt in again.
Help
For SMS/text messaging assistance, reply HELP to a message from Healthedly.
You may also contact us at support@healthedly.com or (855) 522-2201.
Wireless carriers are not liable for delayed or undelivered messages.
For additional information regarding our SMS messaging program, please review our SMS Terms & Conditions.
7. Marketing Communications
Where permitted by applicable law and based on the consent or other lawful basis applicable to the communication, Healthedly may communicate with you about insurance products, services, enrollment opportunities, company information, or other relevant offerings.
You may unsubscribe from applicable promotional email communications using the unsubscribe link provided in the communication.
For SMS/text messages, reply STOP to opt out or HELP for assistance.
Consent to receive marketing SMS/text messages is not a condition of purchasing any goods or services.
8. Your Access to and Control Over Information
Depending on applicable law, you may have certain rights regarding personal information we maintain about you.
These may include the ability to:
- Request access to certain personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information regarding how certain personal information is used or disclosed
- Withdraw certain previously provided consent
- Opt out of applicable marketing communications
These rights may be subject to legal exceptions, identity-verification requirements, insurance recordkeeping obligations, and other applicable requirements.
To submit a privacy request, contact Healthedly using the information provided at the bottom of this policy.
9. Data Security
Healthedly uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Where appropriate, sensitive information transmitted electronically may be protected through encryption and other security technologies.
Access to personal information may be restricted to personnel, contractors, service providers, or other authorized parties who reasonably require access to perform applicable responsibilities.
However, no Website, electronic transmission, network, or data storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through or stored by our Website or systems.
10. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Fulfill the purposes for which it was collected
- Respond to requests
- Provide insurance-related services
- Maintain appropriate business and compliance records
- Satisfy legal and regulatory obligations
- Resolve disputes
- Enforce agreements
- Protect our legitimate interests
Retention periods may vary depending on the type of information and applicable insurance, contractual, legal, or regulatory requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our practices and applicable law.
11. Registration & Website Forms
Certain areas, services, or features of the Website may require you to submit information through a registration or Website form.
Information requested may include your name, email address, telephone number, insurance interests, or other information reasonably necessary to provide the applicable service or respond to your request.
Providing a telephone number through a Website form does not, by itself, constitute consent to receive marketing SMS/text messages where affirmative consent is required.
When SMS consent is requested through a checkbox, the checkbox will not be pre-checked or pre-selected and requires affirmative action by the user.
12. Surveys, Promotions & Contests
From time to time, Healthedly may offer voluntary surveys, promotions, contests, or similar activities.
Participation is voluntary. Information requested may include contact information, demographic information, or other information reasonably related to the applicable activity.
Information collected may be used to administer the activity, contact participants or winners, provide prizes where applicable, analyze results, or improve our products and services.
Any applicable additional rules or terms will be provided with the promotion or contest where appropriate.
13. Third-Party Websites & Services
Our Website may contain links to websites, insurance carriers, platforms, or services operated by third parties.
Healthedly does not control and is not responsible for the content, security, availability, privacy practices, or terms of third-party websites or services.
We encourage you to review the privacy policies and terms of third-party websites and services before providing personal information to them.
14. Children’s Privacy
Our Website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our general Website services.
If we learn that we have collected personal information from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to appropriately address or delete the information.
15. No Medical Advice
Information available through the Healthedly Website is provided for general informational purposes and should not be interpreted as medical advice, diagnosis, or treatment.
Insurance-related information should not be used as a substitute for advice from an appropriately licensed healthcare professional regarding medical care.
If you have questions concerning your health or medical treatment, consult an appropriately qualified healthcare professional.
16. Insurance Disclaimer
Information on this Website concerning insurance products, plans, premiums, benefits, networks, coverage, eligibility, or enrollment is provided for general informational purposes and may change.
Actual insurance coverage is governed by the applicable insurance policy, plan documents, carrier terms, eligibility requirements, and applicable law.
Healthedly does not guarantee that any particular insurance product will be available or appropriate for every individual.
17. Business Transfers
If Healthedly is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, certain business and personal information may be transferred as part of that transaction, subject to applicable law.
Mobile information and SMS opt-in data will not be sold, rented, or transferred to third parties or affiliates for their marketing or promotional purposes.
18. Changes to This Privacy Policy
Healthedly may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable legal requirements.
When material changes are made, we may update the “Last Updated” date at the top of this page and provide additional notice where required by applicable law.
The most current version of this Privacy Policy will be available on our Website.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact:
Healthedly Insurance Services, LLC
Website: healthedly.com
Email: support@healthedly.com
Phone: (855) 522-2201
For SMS/text messaging assistance, reply HELP to a Healthedly text message.
To stop receiving SMS/text messages, reply STOP.
