SMS Terms & Conditions
Healthedly Insurance Services, LLC
Last Updated: August 2026
These SMS Terms & Conditions (“SMS Terms”) govern SMS and MMS communications from Healthedly Insurance Services, LLC (“Healthedly,” “we,” “our,” or “us”).
By voluntarily opting in to receive SMS/text messages from Healthedly, you agree to these SMS Terms.
1. Consent to Receive SMS/Text Messages
By providing your mobile phone number and affirmatively opting in to our SMS messaging program, you consent to receive SMS and/or MMS messages from Healthedly Insurance Services, LLC at the mobile number you provide.
Where permitted by applicable law and consistent with the consent you provide, messages may be sent using automated messaging technology.
Messages may include:
- Information about health and life insurance products and services
- Responses to inquiries
- Quote or plan information
- Enrollment reminders and updates
- Appointment or follow-up reminders
- Customer support communications
- Service-related notifications
- Promotional offers and marketing communications
- Other communications you have requested or consented to receive
Consent to receive SMS/text messages is not a condition of purchase.
2. Message Frequency
Message frequency may vary based on your interactions with Healthedly, the products or services you request, enrollment activity, and the communications for which you have opted in.
3. Message & Data Rates
Message and data rates may apply.
You are responsible for any messaging, data, or other charges imposed by your wireless carrier according to your mobile service plan.
Healthedly does not charge a separate fee solely for receiving messages through our SMS messaging program.
4. How to Opt In
You may opt in to receive SMS/text messages by providing your mobile phone number and affirmatively providing consent through an available opt-in method, which may include:
- Completing an online form on healthedly.com
- Affirmatively selecting an SMS consent checkbox
- Providing written consent
- Using another applicable affirmative opt-in method offered by Healthedly
When SMS consent is collected through our Website, the SMS consent checkbox is not pre-checked or pre-selected. You must deliberately select the checkbox to provide consent to receive SMS/text messages.
Simply providing a telephone number does not by itself constitute consent to receive marketing SMS messages where affirmative consent is required.
5. How to Opt Out
You may opt out of receiving SMS/text messages from Healthedly at any time by replying STOP to any SMS/text message you receive from us.
After submitting a STOP request, you may receive a one-time confirmation message indicating that you have been unsubscribed. No further SMS/text messages will be sent through the applicable messaging program unless you subsequently opt in again.
You may also contact our customer service team regarding your communication preferences:
Email: support@healthedly.com
Phone: (855) 522-2201
Opting out of SMS communications does not necessarily opt you out of email, telephone, or other forms of communication for which you have separately provided consent or that are otherwise permitted by applicable law.
6. Help
For assistance with our SMS messaging program, reply HELP to an SMS/text message from Healthedly.
You may also contact us at:
Email: support@healthedly.com
Phone: (855) 522-2201
7. Mobile Information & SMS Privacy
We are committed to protecting the privacy of individuals who participate in our SMS messaging program.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except operational service providers assisting with message delivery.
Mobile information and SMS opt-in data will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.
Operational service providers may include telecommunications providers, messaging platforms, and technology vendors that assist Healthedly with operating and delivering its SMS messaging program. These providers may process mobile information only as reasonably necessary to provide messaging and delivery services on our behalf.
Your participation in our SMS messaging program is also subject to the Healthedly Privacy Policy.
8. SMS Information We May Collect
When you opt in to receive SMS/text messages, we may collect information reasonably necessary to administer our messaging program, including:
- Mobile telephone number
- Opt-in method
- Date and time of consent
- Consent records
- Message delivery information
- SMS responses and interactions
- STOP and other opt-out requests
- HELP requests
- Other information reasonably necessary to administer the messaging program and maintain compliance records
We may retain appropriate consent and messaging records for legitimate business, customer service, security, and compliance purposes.
9. How SMS Information Is Used
SMS-related information may be used to:
- Deliver messages you requested or consented to receive
- Respond to inquiries
- Provide insurance product or service information
- Communicate enrollment or service updates
- Provide customer support
- Send promotional communications when you have consented to receive them
- Process STOP and HELP requests
- Maintain consent and opt-out records
- Operate and administer our SMS messaging program
- Comply with applicable legal and regulatory requirements
SMS information will be handled in accordance with the privacy limitations described in these SMS Terms and our Privacy Policy.
10. Participating Carriers & Message Delivery
Our SMS messaging program is supported by many major U.S. wireless carriers but is not guaranteed to be available through every carrier, device, service plan, or geographic location.
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to transmission by your wireless carrier, network operator, and other telecommunications providers and cannot be guaranteed.
11. User Responsibilities
By opting in, you represent that you are the subscriber, account holder, or customary user of the mobile telephone number you provide and that you are authorized to consent to receive SMS/text messages at that number.
You agree to provide a valid mobile telephone number.
If your mobile number changes, is disconnected, or is reassigned to another person, you should opt out before discontinuing use of the number or notify Healthedly so that we can appropriately update our records.
12. Insurance Communications
SMS/text messages may contain general information regarding health or life insurance products, enrollment opportunities, services, or related matters.
Insurance product availability, eligibility, premiums, benefits, coverage, limitations, and terms may vary based on the applicable insurance carrier, product, location, eligibility requirements, and individual circumstances.
Receiving an SMS/text message from Healthedly does not guarantee eligibility for, enrollment in, or issuance of any insurance product or coverage.
13. Service Availability
Our SMS messaging program is provided on an “as is” and “as available” basis.
Message delivery may be affected by wireless carrier availability, network conditions, device compatibility, service interruptions, or other factors outside Healthedly’s control.
We cannot guarantee that every SMS/text message will be successfully or immediately delivered.
14. Security
Healthedly uses reasonable administrative, technical, and organizational safeguards designed to protect information associated with our SMS messaging program against unauthorized access, disclosure, alteration, loss, or misuse.
However, SMS communications and other electronic transmissions cannot be guaranteed to be completely secure.
Do not send Social Security numbers, payment card information, passwords, detailed medical information, or other highly sensitive information through SMS unless specifically instructed to use an appropriate secure method.
15. Changes to These Terms
Healthedly may modify its SMS messaging program or update these SMS Terms periodically to reflect changes in our services, practices, technology, or legal requirements.
When material changes are made, we may update the “Last Updated” date and provide additional notice when required by applicable law.
The current version of these SMS Terms will be made available through our Website.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Healthedly Insurance Services, LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our SMS messaging program.
Nothing in these SMS Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
17. Governing Law
These SMS Terms shall be governed by the laws of the state in which Healthedly Insurance Services, LLC is organized, without regard to conflict-of-law principles, except where applicable federal law or other applicable law provides otherwise.
18. Contact Information
If you have questions or concerns regarding these SMS Terms & Conditions or the Healthedly SMS messaging program, please contact:
Healthedly Insurance Services, LLC
Website: healthedly.com
Email: support@healthedly.com
Phone: (855) 522-2201
For SMS assistance, reply HELP.
To stop receiving SMS/text messages, reply STOP.
